Returns

Our policy lasts 7 days and all returns will be given back as a store credit on your account. If 7 days have gone by since you received your order, unfortunately we can’t offer you an exchange or store credit.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging

Several types of goods are exempt from being exchanged or returned. Perishable goods such as food cannot be returned. We also do not accept products that are  hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products

To complete your return for a store credit or an exchange or any other item, we require a receipt or proof of purchase.

There are certain situations where only partial credit on returns are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 7 days after delivery

Store credit (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your account, within 10 days.

If you’ve done all of this and you still have not received your store credit yet, please contact us at info@petstopngo.com


Sale items (if applicable)

Only regular priced items qualify for a credit on your account after your return, unfortunately sale items cannot be credited.


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@petstopngo.com.com and send your item to: HC 1 BOX 12070 HATILLO,PR 00659.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to: HC 1 BOX 12070 HATILLO,OR 00659

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a store credit, the cost of return shipping will be deducted from your credit balance your account.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.