Returns Policy

Return Policy for Pet Stop N Go

We want you and your furry friend to be happy with every purchase from PetStopnGo. If you are not completely satisfied with your order, we're here to help!

Eligibility for Returns:

  • Items must be returned within 15 days of the delivery date.

  • Items must be unused, in their original packaging, and with all tags attached.

  • Some items are not eligible for return; please check the product description for details.

Return Process:

  1. Contact our customer support team at info@petstopngo.com to initiate a return.

  2. Pack the item securely in its original packaging.

  3. Ship the item back to us at the following address: HC 01 BOX 12070, HATILLO PUERTO RICO 00659

  4. Once the returned item is received and inspected, we will issue a refund to your original payment method.

Refunds:

  • Full refunds will be issued for defective or unopened items.

  • Store credit will be offered for opened items in resalable condition.

Shipping Costs:

  • Customers are responsible for return shipping costs, except for defective items.

Contact Us:

If you have any questions about our return policy, please contact us at info@petstopngo.com